Wednesday, February 28, 2024


Rate Counsel Releases Newly Updated Consumer Assistance Handbook

By Press Release

TRENTON – The New Jersey Division of Rate Counsel, which advocates for consumers in utility rate cases, announced the release of a new edition of its award-winning Consumer Assistance Handbook. The handbook gives answers to utility-related questions and concerns, provides information on consumer utility rights, and tips to help consumers save money.
“We believe consumers will find this handbook to be a great tool in answering a broad variety of utility-related questions,” said Rate Counsel Director Stefanie Brand. “Rate Counsel knows it can be difficult for consumers to understand the complicated utility world, so we’ve designed the handbook to help simplify things,” said Brand.
The 2017 edition of the handbook features information on telephone, electric, gas, cable and water services. Available online and in hard-copy, the handbook is designed to assist consumers with helpful information and tips on saving money on their utility bills, detailed information on how utilities are regulated in New Jersey, and how rates are set. There is even a section on how to read your utility bill and meter, and an explanation of  how to make your concerns heard at public hearings.
Aimed at helping consumers make informed decisions about their utility concerns, consumers will find sections in the handbook on how to find and fix water leaks; information on financial assistance programs for all utilities; an explanation of taxes and fees on your utility bills; and what to ask when “shopping” for an alternative/third-party electricity provider. In addition, consumers will find tips to help prevent telemarketing calls, and a consumer bill of rights that applies to all utilities.
The book also includes information on Rate Counsel’s role in utility cases before the Board of Public Utilities and Federal agencies and how Rate Counsel assists customers.  The handbookprovides contact information for regulated utilities statewide.  In 2014, Rate Counsel’s Consumer Assistance Handbook won an award from the Documents Association of New Jersey (DANJ) as “New Jersey Document of the Year,” an award given to a publication issued by a state agency that the state’s documents librarians feel is especially “useful or informative.”
For more information on the new 2017 version of the Consumer Assistance Handbook  offered by the New Jersey Division of Rate Counsel, please visit our website at or call 609-984-1460.  

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