MAYS LANDING – As individuals, families and communities continue to feel the effects of the COVID-19 pandemic, Atlantic City Electric is further extending the policies put in place to support customers during this time, including suspending service disconnections, waiving new late fees, and reconnecting customers who were previously disconnected.
According to a release, the policies will now be in place until at least July 1.
“We’re managing through difficult times with lots of uncertainty,” said Dave Velazquez, president and chief executive officer, Pepco Holdings, which includes Atlantic City Electric. “By continuing these policies to keep energy service on and prevent additional fees, we want to provide our customers with a little more certainty in their lives. We want to make sure our customers have power and to offer support to those who may be struggling to make ends meet as we move through this crisis together.”
Customers who may be challenged in paying their bill should contact Atlantic City Electric Customer Care as soon as possible at 1(800) 642-3780. As of May 15, the company has already established more than 833 customized payment arrangement plans helping customers manage the financial challenges of the pandemic. The company also has reconnected energy service for 139 customers where it was safe to do so.
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