The company has dispatched more than 550 line and tree personnel, including approximately 140 Atlantic City Electric field support, 180 tree personnel and 127 contractor field personnel, to handle restoration efforts. Additional mutual aid personnel are already in the PHI service territory with 53 from sister and affiliated utilities as well as 65 from other utilities. Atlantic City Electric began deploying damage assessment teams on Saturday morning, January 23, and continued to deploy restoration teams. Crews are actively working to restore power at the remaining affected substations.
For customers on the eastern coast of Atlantic Region (Ocean, Atlantic and Cape May County), Estimated Times of Restoration (ETRs), indicating when the last customer is expected to have power restored, were provided this morning by phone, online and through our mobile app. ETRs are also available for all affected customers. Most customers knocked out by the storm will be restored by midnight Sunday with remaining being restored by midnight Monday. While the global time indicates when the last customer will have power, many customers will have power back prior to that time. Crews will continue to work around the clock until power is restored to everyone.
“We continue to work full force on the outages with more than 550 dedicated personnel working to restore customers’ power, complete a comprehensive damage assessment and staff our customer call centers. We began our restoration efforts by tackling the transmission lines and substations in Cape May County,” said Vince Maione, Atlantic City Electric region president. “Sustained winds of 30-40 mph with gusts up to 60 mph along the coast have hampered restoration efforts but we are working around the clock.”
At its peak, Winter Storm Jonas left approximately 60,000 customers without power around 7 a.m. on January 23 with nearly 26,000 of those customers living in Cape May County, 13,500 in Atlantic County, and 19,000 in Ocean County. Restoration efforts first addressed issues of public health and safety, then focused on transmission repairs that will restore electricity supply to a large group of customers, followed by restoration of individual circuits serving neighborhoods and streets. Now workers are focused on coastal areas that flooded and were inaccessible until today.
Atlantic City Electric coordinates its efforts with public and other agencies across its service territory as part of the overall community recovery effort.
To keep up-to-date, customers are encouraged to visit the www.atlanticcityelectric.com frequently and listen to local radio stations for updates.
